Made-to-order items
All items are made to order.
Faulty or damaged items
If your item arrives faulty, damaged, or not as described, please contact us within 14 days of delivery.
Where appropriate, we will offer:
- a replacement
- a repair
- or a refund
All items are Made-to-order, because of this, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.
How to report an issue
To report a problem, please contact us via the Contact Us page and include:
- your order number
- a brief description of the issue
- clear photos if the item is damaged or faulty
This helps us resolve the issue as quickly as possible.
Refunds
If a refund is approved, it will be processed using the original payment method.
Please allow a few business days for the refund to appear, depending on your payment provider.
Shipping costs
Original shipping costs are non-refundable, unless the item is confirmed to be faulty or incorrect.
Incorrect address
We are not responsible for items lost or delayed due to incorrect or incomplete address details provided at checkout.
Contact
If you have any questions regarding returns or refunds, please contact us before placing your order via the Contact Us page.
